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How to purchase insurance/protection on EasyParcel?
Quick Summary To purchase insurance on EasyParcel SG, you can add EasyCover during the booking process by selecting the option in the parcel details section. Simply enter your parcel's value and category to calculate the premium (u...
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What is Basic Insurance on EasyParcel?
Quick Summary Basic Insurance is an automatic coverage provided for every delivery booked through EasyParcel SG, at no extra cost. This insurance is issued by the individual courier providers and covers lost or damaged parcels up to a ...
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What is EasyCover Insurance on EasyParcel?
Quick Summary EasyCover is a premium insurance add-on provided by EasyParcel SG that offers enhanced protection against parcel loss for both domestic and international shipments. While basic insurance is limited, EasyCover provides a m...
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Can I opt in for EasyCover coverage for my domestic shipment?
Quick Summary Yes, with only 1.2% of your parcel value, this new protection plan will ensure your domestic shipment to deliver islandwide is secured from lost with a maximum of S$5,000 coverage. This is exclusively designed for thos...
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How to file an insurance / protection claim on EasyParcel?
Quick Summary To file a claim on EasyParcel SG, log in and go to Manage Parcels > All Parcels. For lost shipments (specifically J&T, SingPost, ParkNParcel, or XDel), click the three-line icon next to the order and select "R...
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What is the insurance / protection claims progress on EasyParcel?
Quick Summary Once you file an insurance / protection claim with documents, the EasyParcel team will look into your report within 1–3 working days. In the event that your document is complete, we will submit the documents for your clai...
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How do I check my insurance / protection claims progress status?
Quick Summary To track your claim progress on EasyParcel SG, log in to your account and navigate to the "Parcel Protection" section. Locate the specific parcel you reported and click "View Details" to see the curren...
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How long does it takes to process a claim?
How long do EasyParcel and couriers take to investigate an insurance claim? Once you file a lost parcel claim with documents, the EasyParcel team will look into your report within 1-3 working days. In the event that your document is co...
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Is there any time limit for me to submit my claims?
Quick Summary The short answer is yes. Upon deciding to file a claim, you are responsible for providing and submitting the required documents to our support team within the time frame given. You may find the time frame given on the &qu...
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Why reject my insurance / protection claim?
Unfortunately, not all claims are successful after a thorough investigation by the EasyParcel team and the dedicated couriers. A rejected insurance claim may be due to but are not limited to:- Your shipment has been delivered in the...
